Evanta [Web Solutions division of Plain Communications] assures that:
Standard of Work:
Our work is undertaken with professional care and pride.
All design and programming work is undertaken by experienced
well-trained personnel in the areas in which the chosen
solution is being constructed.
If you raise in person an objection of substance to our work
quality within 24 hours of our delivering it to you, we will
upon consideration and given our acceptance of this, not only
re-work the area of concern to raise the standard, but also grant a period of free
ISP service in the form of a credit to your ISP service
account if that is held with us. That period will not be
less than one month of one ISP service and may be greater
depending on the extent of the quality issue.
Debugging-phase prior to final acceptance testing is not subject
to quality objection, of course.
We will email and document our work regularly so that you are
able to have a close understanding of what progress is being made.
Browser and Function Testing:
Our website work is tested for presentation and functionality using
MS Windows Internet Explorer 5.0 and above and MS Windows Netscape 6.0
Our programming work is tested with trial data that reflects the
scope of activity and use defined in our undertakings to you.
We will only release finished work that has passed such internal
testing and only after you have had an opportunity to view and
test the work.
Handling of technical or deployment obstacles:
Should any difficulties arise in the process of undertaking your work
that might impact on delivery we will advise you as soon as
practicable, and make genuine efforts to find a method that will
satisfy you for proceeding around the obstacles.
Service failures or interruptions are unlikely and if they arise they
will be responded to promptly.
While we limit our liability for any impact of service failings
or outages in a given month to a maximum of the reversal of the
fees charged in relation to that month, we understand the importance
of reliable functioning in ecommerce and use data backup and readily
restorable databases and web configuration systems.
Economical strategies and Review:
We are willing at 6 monthly intervals to respond to any
inquiries you may have concerning the changing market,
changing use of our services and the
pricing schedules you are on for services with us.
We wish to work alongside you to help you have an effective
and affordable basis for building your Internet success.